When the order status is [paid], you can contact customer service to cancel the order
When the order status is [Processing], our purchase has been completed and the merchant has not delivered the goods, we will cancel the order for you, and the payment will be returned to the available balance of your 1buyo account.
When the order status is [Mailed], the merchant has already shipped the goods, and we need to discuss with the seller whether the goods can be returned. If the seller agrees to return the goods and does not need to pay for the freight, the money will be returned to the available balance of your 1buyo account after the return is completed; if the seller agrees to return the goods , But we need to pay the freight at our own expense. We will first inform the customer. If the customer agrees, we will advance the freight first. After the return is completed, we will deduct the freight from the customer’s payment before returning the remaining amount to your 1buyo account available balance.
The order status is [Warehouse] within 5 days. When the user applies for a replacement, we will apply to the seller. The specifics depend on whether the seller agrees. After agreeing, we will return it for you as soon as possible. The exchanged product will be returned to the seller and shipped again It usually takes 7-20 days for storage, depending on the seller. If you need to pay for the exchange, the freight will be borne by the buyer.
The order status is [Warehouse] within 5 days. When a user applies for a return, we will apply to the seller. The specifics depend on whether the seller agrees. After agreeing, we will return it for you as soon as possible. After the merchant receives the goods and returns the payment After we, the corresponding payment will be refunded to your 1buyo account balance after our purchase. It usually takes 7-15 days, depending on the time the seller confirms the refund. If shipping costs occur during the return process, we will deduct the relevant shipping costs from the refund amount.
If the order is placed in the warehouse for more than the unreasonable return period, we will first negotiate with the merchant whether the product can be returned. If possible, follow the return process within the return period. If not, the product cannot be returned.